The debug log is showing certain groups are excluded and included for the Product Design Suite Ultimate suite. Has the end user activate it properly the first time after installation or is that where you are stuck?
After that, the true cascading order comes into play. When the 2017 product was released, if Inventor Pro was installed using Product or Factory Design Suite Ultimate, Inventor (Pro) when first launched requires a license associated to Inventor Pro to activate properly on the users machine. So that's why it worked in 2015 and not now. Yes that's very true and the license cascading order in 2015 is a little different than in 2018. Hello upgraded our Inventor Professional from 2015 to 2018, according to your information, PDSP supports Inventor Professional 2015, and when we upgraded to 2018, this issue happened.
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